1. Who we are
Paladin Tech
Website: https://paladintech.co.uk
Email: info@paladintech.co.uk
Tel: 0330 043 1240
For the purposes of data protection law, Paladin Tech is the data controller for the personal information we collect from you.
2. Information we collect
When you place an order or contact us, we may collect the following personal information:
- Your full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details, including the product purchased
- Payment confirmation and transaction information
We do not store your full card details. Payments are processed securely through WooPay/WooPayments or Paypal and their payment processing partners.
3. How we use your information
We only use your personal information for the purpose of processing and fulfilling your order. This includes:
- Confirming your order
- Taking payment through WooPay/WooPayments or Paypal
- Delivering your mobile phone or accessories
- Contacting you about your order
- Handling returns, refunds or customer support requests
- Keeping records required for accounting, tax or legal purposes
We do not sell your personal information.
We do not use your details for marketing unless you have separately agreed to receive marketing communications from us.
4. Our lawful basis for using your information
We use your personal information because it is necessary to fulfil our contract with you when you place an order.
In some cases, we may also need to keep certain information to comply with legal obligations, such as tax, accounting and consumer protection requirements.
5. Who we share your information with
We may share your personal information only where necessary to fulfil your order or operate our business. This may include:
- WooPay/WooPayments/PayPal for payment processing
- Delivery and courier companies
- Website hosting and ecommerce platform providers
- Accounting or bookkeeping providers
- Legal, regulatory or fraud prevention authorities where required by law
We only share the information needed for the relevant purpose.
6. Payment processing
Payments on our website are processed securely through WooPay/WooPayments/PayPal.
When you pay for an order, your payment information may be processed by WooPay/WooPayments and their payment processing partners. We do not receive or store your full payment card details.
You should also review WooPay/WooPayments’ own privacy information and terms when using their checkout services.
7. How long we keep your information
We keep your personal information only for as long as necessary to:
- Fulfil your order
- Deal with returns, refunds or customer service queries
- Meet legal, tax and accounting requirements
- Resolve disputes or prevent fraud
Order records may be kept for up to [insert retention period, e.g. 6 years] where required for accounting, tax or legal purposes.
8. How we protect your information
We take appropriate steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
This may include secure checkout technology, password-protected systems, restricted access to customer records and using trusted third-party service providers.
9. Your rights
Under data protection law, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information
- Ask us to restrict or object to how we use your information
- Request transfer of your information where applicable
- Complain to the Information Commissioner’s Office, the UK data protection regulator
To exercise your rights, contact us at:
info@paladintech.co.uk
You can also contact the ICO at:
https://ico.org.uk
10. Cookies
Our website may use cookies or similar technologies to help the website function, process orders, improve security and understand website performance.
If you use analytics, advertising cookies or other tracking tools, you should provide a separate cookie notice or cookie policy explaining this.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown above.
Last Updated: